Can you please try these utterances under
Test Your Bot?
You can find
Tools button on the top right corner of your screen, after that click on
Test Your Bot from the top bar. Now you can add utterances under
Test journey prediction model field.
You should see something like this. In the response, you need to look for the
confidence. If the confidence is above the threshold which is by default 0.85 (85%) that particular intent will get triggered. In my opinion, even your unidentified utterances are getting misclassified with high confidence, hence it’s not showing up in the
Unidentified Utterances list.
I hope this helps, in case you want further help you can always reach out to me or schedule a call with me: Calendly - Pratik Parmar
Happy Bot Building!